FAQ

How do I register on Lalcart.com?
Registration on Lalcart.com is a simple  step process.

• Click on the account icon link at top right of any page
• Click on “Create an account” will direct to a page to enter your details.

• Complete the form with details and submit

• Your account is ready!



I forgot my password. What should I do?


If you forget your password, you can retrieve your password in 2 simple steps.

• Click on the Sign in link on very top right part of any page.
• Then click on the link “Forgot Password?” located under the Account Login area.
• Provide your email id and click on “reset password”
• We will send you link to reset your password and you are done!


How do I know my order has been confirmed?


Once you complete the payment process. You will be redirected on Confirmation page where you will get the confirmation of your order id. As well as you will also receive the email notification for your order on your registered email id with Lalcart. Also, you can view your order history and can track the order status by logging to your My Account area.


Is it possible to order a product that is OUT OF STOCK?

No, as we don’t have the item in stock. We cannot guarantee on delivery of this product. So we don’t allow such items to purchase. But in that condition, you can use NOTIFY ME option to receive email notification for this particular product when it comes in stock again and available to purchase on Lalcart or can be added to wish list.


How can I track my order?


You can log in to My Account area where on the right sidebar you can see the cart from where you can fill your order id and can track order status. You can also see the order status of your product in order history section by clicking on each order separately like, Processing, transit, complete.


How do I cancel an order?


Right now there is no online option available in my account area to cancel your order. So you will have to call our customer care department and they will cancel this order for you. Also, you can only request cancellation if your order has not been dispatched. But still, if it’s too late and order dispatched already. You still have 1 more day to return us the product. So in overall cancellation of a product is a worry-free process.


How do I place an order?


Placing an order on Lalcart.com is pretty easy. Wherever you see products listing either on homepage or any brands page or on category pages you will reach the corresponding products. Now from here, you can add any of the products you are wishing to buy. You can see the preview of your cart anytime when you are shopping, at the right top of the page. You will see two links “View Cart” and “Checkout”. You can choose any of these links and proceed ahead to check out whatever you have added into your cart. Now on checkout pages, you will first be required to log in or register on Lalcart.com. Next, you will need to provide the shipping and billing information for your purchase and here you can use any discount coupon if you have. Once you applied a discount coupon or proceed ahead you will be able to see the final price for the items in your shopping cart. Now on the next step, you will be asked to choose payment method by which you would like to pay. Here choose any of your desired mode of payment and complete the order. On successful order completion, you will receive the congratulation message and also will be notified on email for your purchase with Lalcart.com.


How do I use a coupon?


if you have a discount or promotional coupon with you purchased from Lalcart.com website, gotten from any affiliates of Lalcart, or gotten by Lalcart in your e-mail. You can simply insert your coupon code on VIEW CART and Checkout page. If the coupon will be valid you will instantly get the discount in your shopping cart.


How can I terminate my account/registration on Lalcart.com?


Account termination is currently not an option available online. It means you cannot terminate your account yourself. But if in case, you want to terminate or deregister yourself from Lalcart.com. You can call our customer care team, and they will do it for you for sure.


Shopping


Is it necessary to have a Lalcart account to shop?


No, it’s not mandatory. We have an option called guest checkout using which a customer can simply provide his email id and can proceed to complete the order without registering on Lalcart.com or without logging in.


How can I contact Lalcart?


We have many Quick and Easy ways to contact - We're here to Help You at any time. If you have any questions or help needed, just interact with us by using any of the methods given below:

1. Call the 9AM-8PM Customer Care
2. Send as SMS -We will call you back
3. Write to us email [email protected]

4. Contact us using our online form


Contacting Lalcart is pretty easy as we say, here we have another option you can use to contact our customer support team. You can use our online contact form at our contact form. www.Lalcart.com/contact-us and surely can expect a reply within 24 hours in maximum.


Payments


Are there any hidden terms and conditions for a COD purchase?
There is just one term for COD purchase that the maximum order value for a COD payment is Rs. 10,000 only.


What is Cash on Delivery?


Cash on Delivery or COD is a most used payment option available on Lalcart. If you order your product with COD you can pay the amount of purchased item on the time of delivery when the SBC delivery boy reaches to your doorstep with the item you order in the mode of cash. It is also called No Payment in advance.


Are there any hidden charges when I make a purchase on Lalcart?


No, there are absolutely no hidden charges on your purchase. Whatever you see in terms of cost in your shopping cart is the final and exact amount you need to pay. You don’t even need to pay anything for home delivery. Shipping is absolutely free of cost and we will be delivering your purchased item free of charge to your doorstep.